At Papinoli, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit www.papinoli.com, place an order, subscribe to our emails, or interact with us through our website or other services.
If you have any questions about this Privacy Policy or how we handle your information, please contact us at papinoliandco@gmail.com
Privacy at a Glance
We only collect the information needed to process your orders, provide customer support, and improve your experience.
We do not sell your personal information.
We do not collect personal information from third parties.
We take reasonable measures to protect your information, but no method of online transmission or storage is completely secure.
Depending on where you live, you may have privacy rights regarding your personal information. To make a request or ask a question, please visit www.papinoli.com/contact or email us directly.
For more details about how we collect, use, and protect your information, please continue reading this Privacy Policy.
What Information We Collect
We collect only the information we need to process your orders, provide customer support, improve your experience, and communicate with you when you've chosen to hear from us.
Depending on how you use our website, the information we collect may include:
Name
Email address
Phone number
Shipping and billing address
Username and password (if you create an account)
Payment information
Payment Information
Payment information is securely processed by Squarespace Payments. For more information about how payment information is handled, please refer to Squarespace's Privacy Policy.
Please make sure the information you provide is accurate and let us know if it changes.
Information Collected Automatically:
Like most websites, we automatically collect certain technical information when you visit our website. This may include your IP address, browser type, device information, pages visited, and the date and time of your visit.
We use this information to operate our website, improve your experience, understand how visitors use our site, and help keep our website secure.
How We Use Your Information
We use your personal information only when necessary to operate our business and provide our services. Depending on how you interact with our website, we may use your information to:
Create and manage your account (if you choose to create one)
Process and deliver your orders
Process payments securely
Respond to your questions or customer support requests
Send order updates and important service-related communications
Send marketing emails and newsletters if you have chosen to receive them (you can unsubscribe at any time)
Improve our website, products, and customer experience
Help keep our website secure and prevent fraud
Comply with legal obligations when required
Why We Process Your Information
If you are located in Canada, we process your personal information in accordance with applicable Canadian privacy laws.
We collect and use your personal information only when we have a valid legal reason to do so. This may include:
Your consent
Processing and fulfilling your orders
Providing customer support
Complying with legal obligations
Protecting our business, customers, and website from fraud or misuse
In certain situations, Canadian law may allow or require us to collect, use, or disclose personal information without consent, such as to comply with legal requirements, investigate fraud, or respond to lawful requests from government authorities.
Third-Party Service Providers
We only share your personal information with trusted service providers when necessary to operate our business and provide our services. Depending on how you interact with our website, these may include:
Squarespace – to host and operate our website.
Squarespace Payments – to securely process payments.
Shipping providers (such as Canada Post or UPS) – to deliver your orders.
Email service providers – if you choose to subscribe to our newsletter or marketing emails.
Website analytics providers – to help us understand how visitors use our website and improve your experience.
These providers only receive the information necessary to perform their services and are required to protect your personal information.
If Papinoli is ever involved in a business sale, merger, or transfer, your information may be transferred as part of that transaction in accordance with applicable law.
How Long We Keep Your Information
We keep your personal information only for as long as necessary to provide our services, fulfil your orders, comply with legal obligations, and resolve any disputes.
When we no longer need your information, we will securely delete it or anonymize it where appropriate. In some cases, information may remain in secure backups until it can be safely removed.
How We Protect Your Information
We take reasonable technical and organizational measures to help protect your personal information.
While we work hard to keep your information secure, no method of transmitting information over the internet or storing electronic data can be guaranteed to be completely secure. For this reason, we cannot guarantee absolute security, but we continually strive to protect your information using appropriate safeguards.
Children's Privacy
Our website and services are not intended for children under the age of 18, and we do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us at papinoliandco@gmail.com, and we will take reasonable steps to remove that information.
Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information under applicable privacy laws.
These rights may include the ability to:
Request access to the personal information we hold about you.
Request that we correct or update inaccurate information.
Request deletion of your personal information where permitted by law.
Withdraw your consent to certain uses of your information.
Unsubscribe from marketing emails at any time using the unsubscribe link in our emails.
If you have created an account, you may also update your account information by logging into your account settings.
To exercise any of your privacy rights or if you have any questions, please contact us at papinoliandco@gmail.com. We will respond to your request in accordance with applicable privacy laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, or applicable laws.
When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, we'd be happy to help.
